We stand behind our service and the products we offer. We will make every effort to ensure your satisfaction. If you are unsatisfied with your order, please contact us immediately through our live chat, contact form, email, or by phone.
Please inspect your package upon receipt. Any defects or damages MUST be reported within 5 business days of delivery date. No return merchandise will be accepted after the event date. Please contact us within 5 business days.
Any merchandise you wish to exchange/return must have an return authorization (RA) number before returning. We will gladly reimburse return shipment costs of authorized exchanges/returns. Express shipping costs will not be reimbursed. We will pay to ship authorized replacements via UPS Ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush shipping charges ($15).
If you need to exchange an item due to defects or damages, please follow the instructions below:
1. Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
2. Contact us to receive an RA# (return authorization number). This number will have to be placed on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving without a return authorization number clearly written on the exterior of the package will be returned to sender at the cost of the sender.
3. Be sure the item you are returning for inspection is packaged properly as we are not responsible for further damages due to improper return packaging. Items returned with insufficient packaging will be refused and returned at the cost of the sender.
4. You are encouraged to ship your return via a trackable source as we cannot be responsible for merchandise lost in transit.
